1CRM: the Citizen Relationship Management System for CitizenOne
Integrate 1CRM with CitizenOne for enhanced citizen services. Improve the citizen experience by providing personalized communication, easy and prompt issue resolution, and timely responses to citizen inquiries and feedback.
The All-in-One CRM that truly adapts to your internal processes and internal terminology
1CRM is an advanced government-level CRM system that combines industry-standard CRM features with comprehensive order management, service management and project management. Highly configurable and secure, 1CRM meets the needs of all departments, to streamline operations and improve citizen services.
Centralize Data
Manage data effectively within a secure system that enables collaboration across departments.
Automate Processes
Increase productivity and reduce errors by creating automated responses, workflows and reports.
Flexible Hosting
Cloud and on-premises deployment options with cloud data residency in your preferred country.
Manage citizen and vendor interactions with 1CRM
Adapt 1CRM to your needs and your organization’s culture
Increase productivity with a CRM that is configured to work the way you work. Create custom dashboards, modules, fields, layouts and menus - for mobile and desktop experiences. Configure reports, charts, PDF forms, and workflows to suit align with current processes and address the needs of all departments.
Unify your environment with a developer-friendly REST API
1CRM is a developer’s dream. Paired with state-of-the-artREST API, Developer’s Guide, and API Client Library, 1CRM is optimized forintegration and configuration. Handle staff, roles and availability, role-basedaccess control, and manage employees within HR modules.
Why do organizations trust 1CRM to manage their CRM needs?
Secure CRM system that adheres to your privacy laws
1CRM securely stores and manages data, helping you comply with privacy regulations while centralizing information, streamlining processes, and strengthening citizen engagement.
High configurable to address the requirements of different departments
1CRM adapts to your internal workflows. Configure custom dashboards, modules, fields, layouts, reports, workflows, and PDF forms for any department.
Cloud data residency in your preferred country
Enjoy flexible deployment options. Choose between cloud or on-premises hosting, with data residency in your preferred country for local compliance.
Complete CRM system that allows for a single central database
Unify your operations with 1CRM. Manage projects, orders, service cases, HR request, communications, and contracts in one secure, central system.
Unleash productivity: numerous connectors for a consolidated work environment
1CRM has dozens of built-in integrations, allowing for seamless integration with your existing tools, as well as CitizenOne’s efficient solutions. Our industry-leading open REST API also has the flexibility to support any custom integrations you might need.
1CRM software features run your entire organization –from one app!
The All-in-One CRM add-on you’ve been looking for. Manage your orders, projects, support cases, daily activities & more.